GUIDE: Steps to correctly approach to a issue on Dynamics AX

Thanks to Denis for this very good post on his blog http://sinedax.blogspot.it/2014/10/dynamics-ax-issue-no-problem.html.

If you have an issue on Dynamics AX or a strange behavior, to resolve it, you can spend a lot of time to debug it, or first of all try to use this approach to resolve the issue. The steps are:

1-  Check if there is already a hotfix provided by Microsoft using Lifecycle Services,https://lcs.dynamics.com, especially Issue Search.
More info also on http://technet.microsoft.com/en-us/library/dn268616.aspx

2-   Search or post a question on the Microsoft Dynamics AX Community, https://community.dynamics.com/ax/f/33.aspx      Here you can work with many people that probably have already faced your issue and that can help in the right way to solve.
      Additionally, on MS AX Community you will have the pleasure to work with people that have a lot of seniority on Dynamics AX, both Technical that Functional.

3-   Raise a case on Microsoft, https://mbs2.microsoft.com/support/newstart.aspxOften, the Microsoft reply is very quick if found the issue in their internal database.
Otherwise, is needed some days just to replicate the case on their environment and provide you the relative hotfix.
Finally, you have the opportunity to help Microsoft to improve Dynamics AX and so have a product more stable for other Customers.

4-  Lastly, before debug, involve your functional colleague just to figure out if the issue can be related to a wrong setup.

5-  Finally, if you have in mind something that could improve the product, submit your suggestions using Microsoft Connect, http://connect.microsoft.com/dynamicssuggestions